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YOUR QUESTIONS ABOUT ORDERING ON THE INTERNET

If you can’t find the answer to your question here please email our webmaster and she will reply as soon as possible. We can then add your question to the help page.

Is it safe to use my credit card on the internet?

Yes, as safe as using it anywhere else. Your credit card information is relayed from your browser to our server using a secure connection, based on standard industry encryption  (often shown by the padlock symbol in the bottom corner of the browser screen:  Padlock symbol).

What if something goes wrong?

Get in touch with us and we will try and sort it out. If your browser window crashes while you are entering your details we can check to see whether the transaction has gone through or not. If you change your mind about your order, we can cancel it. Please call +44 (0) 20 7242 9292 or email us at info@persephonebooks.co.uk

I have used my credit card on the internet and now something weird is going on!

If you suspect for any reason that your credit card is being misused, you should get in touch with your bank immediately – just as you would normally in the ‘real’ world.

Generally, your bank takes responsibility for credit card fraud (as they do if you lose your credit card and someone else uses it) although you may be liable for some of it, eg the first £50. Check the small print to find out. If your suspicions relate to credit card use on our website, please let us know straight away so we can look into it.

Persephone Books are available by mail order or from bookshops. You can order books online from each book page. Find a book that you want to buy and fill in the short shopping cart box to be taken to our online purchasing area. If you want to buy a book but not online you can ring us on 020 7242 9292, or write to us at the following address:

Persephone Books Ltd
59 Lamb’s Conduit Street
London WC1N 3NB

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